The vitamin c infusion face moisturizer pump looks exactly as it should (short stem). It is an airless pump, which means the bottle design stops excess oxygen from coming into contact with the product and guards your skin cream against contaminants. Removing any internal straws from the design and instead basing the movement of the product on air intake systems and vacuums inhibits microbial growth and keeps your product fresher longer. It's a super hygienic system for dispensing product in metered quantities to ensure consistent application.
Since our bottles do not contain a straw it's important to note that a few empty pumps at the beginning is completely normal - some bottles may take up to 10-30 pumps if they have been sitting for a while.
If you’re not getting any product out after 5 pumps, we recommend priming the pump. Start by putting the cap back on the bottle, then hold your bottle upside-down and gently tap the top of the bottle against a flat surface. This should get the product moving.
Please note: opening the bottle will put you back to square one on priming the pump (think of it as creating suction). Opening it can damage the airless pump system. Please start by priming the bottle (see above).